Order confirmation
Sent after Stripe confirms a paid order.
Customer care
Order Emails
These are the transactional emails wired into the order system.
customer
Awaiting payment
Sent when checkout completes but payment is still pending.
Order on hold
Sent manually when an order needs a fulfilment pause.
Dispatch email
Sent manually when an order is dispatched.
Dispatched order
Sent to the shop team when an order has been marked dispatched.